In this insightful episode, Michael engages with Jo Harley to discuss the importance of value-led businesses, the power of feedback, and how putting people first can be a competitive edge. Jo shares her journey in the hospitality industry, from starting accidentally in a pub to working with Bacardi and eventually co-founding Korero and Hendrick and Hyde. She emphasizes the importance of having structured conversations to ensure employee satisfaction and retention. Jo also touches on the role of AI in improving business operations and the insights gained from the 'Best Places to Work' survey in hospitality. The conversation is filled with practical tips on how to build a positive work culture and ensure effective communication within organizations.

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#301 Jo Harley Co-Founder at Korero - The Power of Value-Led Business and Feedback