In this insightful episode, hosts Phil and Michael discuss the power of conversations in driving change, especially within the hospitality industry. Despite busy schedules, they reflect on their journey of over 500 episodes featuring diverse hospitality leaders. They delve into the importance of relationship-building, the timeless essence of hospitality, and the impact of authentic leadership. The episode also explores unexpected learnings from interviews, emphasizing resilience, the journey of finding purpose, and the intricate balance of profitability and genuine hospitality. Engaging anecdotes, personal reflections, and practical advice make this a must-listen for anyone interested in personal growth and the transformative power of human connection in the hospitality sector.Connect with Phil:https://www.hospitalitymeets.co.uk/https://www.linkedin.com/in/philstreet/Connect with Michael:https://www.hospitalitymavericks.com/https://www.linkedin.com/in/michaeltingsager/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael and Ally Gordon reflect on the importance of consistency for personal development, leadership, and achieving long-term goals. They discuss their experiences and lessons learned from attending a workshop with Ryan Holiday in London, and emphasing how consistency can unlock potential. With examples from their own lives and careers, they offer practical advice on how to establish effective routines, manage the unpredictable nature of life, and remain consistent under pressure. They also explore the concept of identity and behavioural science, drawing insights from books like 'The Daily Stoic' by Ryan Holiday and 'Atomic Habits' by James Clear. This episode is packed with actionable insights and motivational stories to help you set up for a successful 2025.Connect with Ally:https://www.linkedin.com/in/ally-gordon-coaching/https://allygordoncoaching.com/Book recommendations:A Path Through The Jungle:https://uk.bookshop.org/a/8596/9781998991105Atomic Habits:https://uk.bookshop.org/a/8596/9781847941831A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael interviews Sarah and Michelle about their upcoming initiative, The Growth Collective, set to launch in early 2024. They discuss the mission to integrate coaching and mentoring as an essential part of leadership development in the hospitality and retail sectors. Emphasizing the importance of self-awareness, emotional regulation, and the value of group coaching, they aim to provide practical tools and a supportive community for aspiring leaders. The conversation also highlights the personal journeys of Sarah and Michelle, their motivations for The Growth Collective, and practical details of the program.Connect with Sarah and Michelle:Follow Sarah Clark - www.linkedin.com/in/sarah-clark-executive-coach Follow Michelle - www.linkedin.com/in/michelle-moreno-1b843620/ Follow Growth Collective - www.linkedin.com/company/the-growth-collective-leadership/ Joining the waitlist is free, with no obligation - it simply ensures you’re the first to know when registration opens.https://www.nineyardscoaching.co.uk/growth-collective-waitlistBook - Impact Players: https://uk.bookshop.org/a/8596/9780063063327Previous podcast interview with Sarah Clark:https://youtu.be/X5B8IYMbrpAA big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, fourth-time guest Ari Weinzweig returns to share insights from his latest book on becoming a better leader. The discussion emphasizes the importance of beliefs in business, the craft of hospitality, and the concept of dignity. Ari delves into the six elements of servant leadership, the significance of vision, the necessity of active learning and teaching, ethical decision-making, and the practice of energy management. He also touches on Zingerman's unique ownership culture and offers reflections on humility. Perfect for leaders looking for practical wisdom, the conversation is rich with actionable advice and inspiring ideas.Connect with Ari:Ari Weinzweig: https://www.zingtrain.com/trainer/ari-weinzweig/Zingerman's: https://www.zingermanscommunity.com/Email: ari@zingermans.comAri's Article on Servant Leadership:https://www.zingtrain.com/article/servant-leadership/Previous interview on the show with Ari:https://www.hospitalitymavericks.com/224-ari-weinzweig-co-founder-at-zingermans-the-power-of-beliefs-in-business/https://www.hospitalitymavericks.com/163-ari-weinzweig-ceo-of-zingermans-community-of-businesses-on-visioning-and-the-myth-of-the-one-thing/https://www.hospitalitymavericks.com/114-ari-weinzweig-co-founder-of-zingermans-on-self-leadership/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael engages in a riveting conversation with restaurateur and TED Talk speaker Paulo De Tarso. Known for transforming spaces into iconic dining destinations, Paulo elucidates the essence of genuine hospitality, emphasizing the importance of human connection and empathy in creating unforgettable experiences. From his journey starting as a dishwasher in New York to opening successful ventures in London, Paulo shares invaluable lessons on building a hospitality-focused business culture. The discussion also delves into the significance of resilient leadership, continuous staff training, and maintaining consistent quality. Tune in to uncover Paulo's inspiring vision for the future of hospitality and learn practical strategies for rekindling the craft in your business.Connect with Paulo:https://www.linkedin.com/in/paulo-de-tarso-65734527/https://www.youtube.com/watch?v=uUmywITsbwkhttps://www.instagram.com/paulodetarso24twitter.com/paulodetarso24Book:"Setting The Table" by Danny Meyerhttps://uk.bookshop.org/a/8596/9780462099255A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, we join a conversation with Lauren, a visionary in the hospitality recruitment industry, recently back in the Brighton studio. Lauren discusses her journey from working ten years at Pizza Express to establishing her own successful recruitment business. She shares her unique insights on creating a great workplace, highlighting the challenges and solutions within the industry. Lauren outlines how her business supports small, independent hospitality operators by focusing on values alignment, quality over quantity, and fostering a positive work culture. She emphasizes the importance of personalized recruitment and her innovative approach to maintaining work-life balance for her team. This episode also explores the evolving landscape of hospitality recruitment post-COVID and the pursuit of genuine career chefs.Connect with Lauren:https://www.linkedin.com/in/lauren-barnett1/https://www.homehospitality.co.uk/https://www.actuallygoodchefjobs.co.uk/https://www.instagram.com/_homehospitality/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Join Michael and hospitality expert Chris Tripoli as they explore the captivating and ever-evolving world of hospitality. From Chris's journey from a busboy to a renowned consultant and educator, to essential strategies for excelling in the industry, this episode offers invaluable insights. Discussions cover the importance of customer satisfaction, maintaining the human touch in an increasingly tech-driven market, and the significance of a unique restaurant concept. Learn practical advice on entering the restaurant industry, managing staff, and navigating challenges such as funding and realistic expectations. Enhance your leadership skills with tips on fostering positive workplace culture and the strategic benefits of coaching. Recommended resources and industry insights round off this essential guide for aspiring and seasoned hospitality professionals alike.Connect with Chris:https://www.linkedin.com/in/ctripoli/www.christripoli.comRestaurantOwner.comhttps://www.therestaurantclinic.com/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Philip, co-founder of Honest Burger, discusses his journey in the hospitality industry and shares insights on building successful businesses by prioritizing the human element. Transitioning from his role at Honest Burger, Philip delves into behavioral science, highlighting its influence on both customer service and workplace culture. He introduces Breadstall, a venture focused on simplicity, efficiency, and developing talent, while critiquing the automation trends in hospitality that sideline human interaction. The conversation also explores innovative organizational strategies like reshaping bonus systems with a foundation in trust and autonomy, emphasizing leadership's role in fostering employee growth. This approach creates a competitive edge by supporting personal and professional development within companies.Connect with Philip:https://www.linkedin.com/in/philip-eeles-02229ba6/https://www.breadstall.com/https://www.honestburgers.co.uk/https://thisispineapple.uk/Book:https://uk.bookshop.org/a/8596/9781786891709A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Peter Farrell discusses his career in hospitality, the setbacks he faced due to health issues, and how he navigated these challenges to build a successful business. From his early passion for food and hospitality to overcoming brain tumors and personal losses, Peter shares his journey of resilience and reinvention. He highlights the importance of health, family, and staying focused on one’s values. He also talks about his current ventures, including Epsom Social Food Hall, and offers insights and advice for other operators in the hospitality industry.Connect with Peter:https://www.linkedin.com/in/peterfarrell-foodmotion/https://www.hospitalityaction.org.uk/https://www.epsomsocial.com/https://foodmotionnetwork.com/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael interviews Conor Sheridan, founder of Nory, about the transformative journey of leveraging tech to solve critical challenges in the hospitality industry. Conor shares insights from his entrepreneurial journey, moving from finance to running a fried chicken restaurant chain called Mad Egg, and eventually founding Nory, a tech solution aimed at improving operational consistency and profitability in hospitality businesses. The discussion dives deep into the importance of having data-driven decision-making tools, the role of AI in the hospitality sector, and the need for better alignment and communication within teams. Conor also highlights the necessity of having a positive outlook on the industry and how modern technology can empower restaurant operators to achieve greater efficiency and success.Connect with Conor:https://www.linkedin.com/in/sheridanconor/https://nory.ai/https://www.madegg.ie/A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.aiConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy