Hospitality Mavericks Podcast Show

In this conversation, Howard and Michael explore the themes of disconnecting from technology, fostering community, and nurturing genuine human connections. Howard, who organised 'offline dinners,' shares insights from his journey from the stock market to co-founding a successful company, Invaluable, and his realisation of the importance of human interaction. They discuss the challenges and rewards of stepping out of one's comfort zone, the pros and cons of technology in our lives, and Howard's book, 'Leave Your Phone at the Door.' The discussion highlights the value of vulnerability, the significant impact of small gestures, and how real life begins beyond the screen. They also touch upon the essence of true success, and the transformative potential of simple, human interactions in making the world a better place.Connect with Howard:https://www.linkedin.com/in/howard-lewis-offline/https://www.amazon.co.uk/Leave-Your-Phone-Door-OFFLINE/dp/1635769396Instagram: https://www.instagram.com/howardlewisofflinePersonal Facebook: https://www.facebook.com/profile.php?id=100009863233117OFFLINE Facebook: https://www.facebook.com/profile.php?id=100064994021337TikTok: https://www.tiktok.com/@howardlewisoffline?_Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael welcomes Sam Coulstock to discuss the challenges and opportunities in preparing the next generation for the workforce. Sam shares his journey from being an aspiring chef to spearheading Inspired Community Group, a Community Interest Company aimed at bridging the gap between young people and the hospitality industry. They discuss the importance of understanding the needs of Generation Z, the perception issues surrounding careers in hospitality, and the impact of targeted career guidance. Sam also elaborates on the motivator program, which trains young professionals to inspire students in schools, and talks about the necessity of a sustainable funding model to support these initiatives. Listeners will gain insights into how businesses can proactively engage with and help shape the future workforce while addressing critical societal needs.Connect with Sam:https://inspiredgroup.org.uk/https://www.linkedin.com/in/samcoulstock/Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this insightful episode, Michael engages with Jo Harley to discuss the importance of value-led businesses, the power of feedback, and how putting people first can be a competitive edge. Jo shares her journey in the hospitality industry, from starting accidentally in a pub to working with Bacardi and eventually co-founding Korero and Hendrick and Hyde. She emphasizes the importance of having structured conversations to ensure employee satisfaction and retention. Jo also touches on the role of AI in improving business operations and the insights gained from the 'Best Places to Work' survey in hospitality. The conversation is filled with practical tips on how to build a positive work culture and ensure effective communication within organizations.Connect with Jo:https://www.linkedin.com/in/jo-harley/https://www.hellokorero.co/https://www.hendrickandhyde.com/Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, the guest is Greg from Saira Hospitality, an organization dedicated to transforming the hospitality industry by helping local communities find meaningful employment. Greg discusses the origins of Saira Hospitality, which was founded by Harsha L'Acqua with a revolutionary idea to hire local talent for luxury resorts, avoiding the conventional practice of flying in staff or poaching from nearby operators. The conversation delves into Saira Hospitality's pop-up hospitality school model that partners with hotels to train local community members, focusing on life skills and operational training. Greg shares his journey of joining the organization and his role in expanding its impact, particularly in London. He emphasizes the importance of personal interaction in recruitment and how Saira Hospitality screens candidates meticulously to ensure they are a good fit for the operators they partner with. The episode also touches on the benefits for operators, including lower turnover rates and a more engaged, diverse workforce. Greg offers advice for leaders looking to make a positive impact in their communities and shares personal insights into balancing a demanding career with family life.Connect with Ben:https://www.sairahospitality.com/https://www.linkedin.com/in/greg-fr%C3%BCchtenicht-8070569a/https://www.linkedin.com/in/harsha-l-acqua-9719877/Books:Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expecthttps://uk.bookshop.org/a/8596/9781529146813Life on Earth:https://uk.bookshop.org/a/8596/9780008368357Born To Run:https://uk.bookshop.org/a/8596/9781861978776Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael engages in an insightful conversation with Ben, co-founder of Sona, about the transformative potential of AI in the hospitality industry. They explore how AI can serve as an enabler for operators, enhancing the efficiency of hospitality businesses by optimizing workforce management and improving guest experiences. Ben shares his journey from being an engineer to building technology companies focused on frontline workforces, detailing the creation of Sona and its impact on hospitality and retail sectors. They discuss the significant benefits of AI, such as providing data-driven insights and automating scheduling to free up managers' time for more critical tasks. Furthermore, they address the challenges of integrating AI into operations, the importance of involving frontline workers in the adoption of new technologies, and the rapid pace of AI advancements. Ben also emphasizes the need for businesses to adopt AI tools early to avoid being left behind and the potential for AI to revolutionize various business operations.Connect with Ben:https://www.getsona.com/https://www.linkedin.com/in/talkingquickly/https://www.getsona.com/resources/reports-and-resources/the-impact-of-artificial-intelligence-in-hospitalityConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, we delve into the journey of Vimal Arumugam, the co-founder of Baked Bird, a unique baked chicken concept. Vimal shares the inception story of Baked Bird, which began from a shared love for chicken wings and evolved into a thriving hospitality business. He discusses the challenges faced in transitioning from a corporate career to the food industry, the importance of differentiating from competitors by offering a healthy alternative to fried chicken, and the significance of community support. Vimal also touches on the impact of the COVID-19 pandemic, the strategic decisions behind their business growth, and their future aspirations for Baked Bird. From starting as a weekend market stall to opening their first brick-and-mortar location, this episode captures the essence of passion-driven entrepreneurship and the relentless pursuit of innovation in the food industry.Connect with Vimal:https://www.linkedin.com/in/vimal-arumugam-77a51956/https://www.linkedin.com/company/baked-bird/https://bakedbird.co.uk/https://www.instagram.com/bakedbirdConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode of the Hospitality Mavericks podcast, host Michael welcomes guest Natalie Dunning, who shares her journey of growing up in a hospitality family and building her agency, Kitch Social. They discuss the importance of creating super fans, engaging with communities, and the crucial role of maintaining a human connection in the hospitality industry. Natalie emphasizes the significance of clear purpose, strategy, and team alignment in fostering customer loyalty and a supportive work culture. The conversation also explores practical advice on leveraging technology, empowering teams, and maintaining work-life balance.Connect with Natalie:https://www.linkedin.com/in/nataliedunning/https://kitchsocial.com/Book Recommendation:https://uk.bookshop.org/a/8596/9781780725901Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, Michael reconnects with guest Josh Kopel, a former restaurateur turned industry consultant, five years after their initial conversation. They discuss the significant transformations Josh has experienced since 2020, including selling his restaurant group due to burnout and launching the 'Full Comp' podcast. Josh shares insights into his journey of learning the skill of translating knowledge into value and creating the 'Restaurant Scaling System.' The discussion dives deep into the common pitfalls in the restaurant industry, including the misconception between more work and more money, the importance of focusing on profitability, and leveraging high-value tasks. They also explore the role of AI in amplifying business efficiency and the critical shift from being service-oriented to strategically aligning business models with market demands. Josh emphasizes the importance of having clear financial goals, delegating effectively, and adopting high-leverage activities. He concludes with valuable lessons learned from industry experts and personal experiences, offering a comprehensive guide for restaurant owners to achieve financial freedom, time freedom, and freedom from overwhelm.Connect with Josh:https://joshkopel.com/https://www.linkedin.com/in/joshuakopel1/https://pages.joshkopel.com/challengehttps://restaurants.yelp.com/restaurant-resources/full-comp-podcast/Podcast Eps with Warren Rustand https://open.spotify.com/episode/3782vwv3jzfTytmjQ2mTUU?si=6cBO4a3pRYmnDc0aNZAl3gBook recommendation:"Come up for air" https://uk.bookshop.org/a/8596/9781400243846Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode, we dive deep into the future of work and performance marketing with Nick Miller, founder of Seed, a Brighton-based marketing agency. We explore the intersection between innovative work cultures and effective marketing strategies, discussing how Nick's journey and values have shaped Seed over the last decade. Discover insights into the Corporate Rebels' approach, the importance of authenticity in business, and Seed's vision for a sustainable and people-centered workplace. Nick also shares his experiences and strategies for aligning with client goals, driving growth, and navigating the evolving landscape of digital marketing. Join us for an enlightening conversation on how businesses can thrive by fostering a progressive and engaged workforce.Connect with Nick:https://www.linkedin.com/in/nickstuartmiller/https://helloseed.co.uk/Book - Corporate Rebels:https://www.worldofbooks.com/en-gb/products/corporate-rebels-book-joost-minnaar-9789083004808This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this insightful conversation, Alex, author of 'No Bullsh*t Strategy,' dives into his unique approach to developing and implementing business strategies. He shares his journey from working in a marketing agency to advising CEOs on creating impactful strategies that go beyond setting goals. Alex discusses the pitfalls of traditional strategy concepts, emphasizing the importance of genuine innovation and strategic sacrifices that align with the unique qualities of a business. The episode highlights the power of consistent communication and practical tools, offering listeners actionable steps to rethink their strategic approach and improve their business performance.Connect with Alex:https://www.linkedin.com/in/alex-m-h-smith/https://basicarts.org/newsletter/ (Sign Up)Alex's book "No Bull-Sh"t Strategy: https://uk.bookshop.org/a/8596/9781803136516Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy