The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions Revolutionizing Franchise Management with Erin Hooper from Franchise Systems AI
In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Erin Hooper, head of Sales and Customer Success for Franchise Systems AI. They discuss the innovative end-to-end franchising system that Erin and her team have developed to streamline processes for franchisors and franchisees. Aaron shares insights about the platform's customizable marketing campaigns, sales applicant portals, project management for site selection, vendor integration, and ongoing location management. Jeremy highlights the uniqueness of Franchise Systems AI in consolidating multiple systems into one platform, addressing common pain points in franchising. This episode is packed with valuable information for anyone involved in franchising, offering a comprehensive look at how technology can enhance operational efficiency and overall success.
00:00 Franchise System
00:14 Introduction and Guest Introduction
01:55 Erin's Background in Hospitality and Franchising
02:58 Overview of Franchise Systems AI
04:40 Marketing and Sales Process for Franchises
05:53 Customizable Applicant Portal
13:00 Onboarding and Training for Franchisees
14:44 Site Selection and Vendor Integration
20:10 Challenges in Project Management
20:27 Integrating Vendors into the Platform
21:12 Ensuring Franchisee Compliance
22:29 Post-Opening Support for Franchisees
23:59 Operational Management Tools
24:37 Marketing and AI Integration
26:36 Audit and Training Systems
28:29 Sales and Labor Analysis
29:58 The Unique Value of Franchise Systems
32:07 Pepper Lunch as the Alpha Brand
35:40 Engaging with Franchise Systems
36:50 Final Thoughts and Surprises