Outcomes Rocket What Healthcare Leaders Miss About Deploying AI Agents with Israel Krush, CEO and co-founder of Hyro
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AI in healthcare only works when it respects real-world workflows, avoids clinical risk, and focuses on responsible automation.
In this episode, Israel Krush, CEO and co-founder of Hyro, explains how agentic AI is transforming patient access and healthcare system operations by automating administrative tasks throughout the care journey. He illustrates how voice, chat, and SMS-based AI agents can streamline scheduling, address prescription questions, provide FAQs, and offer billing support, helping to fix the fragmented experiences U.S. patients often face. Israel emphasizes the importance of responsible AI, noting that while large language models understand language, they must be engineered to follow complex healthcare workflows, interpret real patient behavior patterns, and handle edge cases. He also discusses adoption challenges, the value of transparency and data visibility, and why leaders must approach AI-driven change with patience, communication, and clear expectations.
Tune in to discover how workflow-aware AI agents can enhance the patient experience while boosting operational efficiency!
Resources
- Connect with and follow Israel Krush on LinkedIn.
- Follow Hyro on LinkedIn and explore their website!