Microsoft Teams Insider Microsoft Teams Voice Agents and Unify Integration, What is Possible?
10 snips
Sep 8, 2026 Gidi Adlersberg, Business Line Manager for Voca CIC at AudioCodes, explores Microsoft Teams voice agent certification and AI-powered receptionists. They discuss Unify integration, Azure foundations, caller authentication, troubleshooting, sentiment-aware responses, and real-time voice models. The conversation also covers standalone and contact center deployments, predictable pricing, managed implementation, and seamless escalation to human Teams users.
AI Snips
Chapters
Transcript
Episode notes
Teams Phone Agent Targets The Common Calls
- Native Teams Phone Agent targets common calls with a scalable, turnkey experience rather than deep customization.
- Gidi Adlersberg estimates it can address 60–70% of reasons people call a main line.
Managed Services Close The Voice Agent Gap
- Native Microsoft deployments activate the capability but leave configuration and troubleshooting with the Teams administrator.
- A certified partner can instead manage planning, implementation, optimization, and ongoing support.
Unify Connects Voice Agents And Contact Centers
- Microsoft positions voice agents and contact centers on the same Unify technology stack.
- That stack combines the calling SDK with Call Automation for native Teams calling and bot-to-agent orchestration.