More highlights from the Government Affairs Conference: Filene Research Institute’s Taylor Nelms shares new research revealing credit union members’ segmented needs and desires, and Glia’s Paul Sheets on his firm’s fresh take on “Contact Center as a Service.” Also, first impressions of the EU’s new AI Act.   Links related to this episode:   Registration for Filene’s Thursday April 4 webinar: https://www.filene.org/events/member-voice-unleashed-national-insights-dashboard-demo-preview  Filene’s Member Voice initiative: https://www.filene.org/programs-services/advisory-services/member-voice  Glia’s Unified Interaction Management model: https://www.glia.com/  The MIT Technology Review’s take on the EU’s new AI Act: https://www.technologyreview.com/2024/03/19/1089919/the-ai-act-is-done-heres-what-will-and-wont-change/  Our January episode where John Best suggests blockchain as an AI “watermarking” solution: https://www.big-fintech.com/Media?p=has-blockchain-found-a-problem-for-its-solution    Join us for our next CU Town Hall on Wednesday March 20 at 3pm ET/Noon PT for a live and lively interactive discussion of the key issues facing credit unions. (Did we mention there’ll be a cool tech giveaway to one FI attendee?) It’s free to attend, but advance registration is required:  https://www.cutownhall.com/     We’ve joined BlueSky social! Find us at @bigfintech, @jbfintech and @154Advisors  You can also follow us on LinkedIn:  https://www.linkedin.com/company/best-innovation-group/   https://www.linkedin.com/in/jbfintech/  https://www.linkedin.com/in/glensarvady/