Journey to Centricity with Ilenia Vidili

The CX Goalkeeper had the great opportunity to interview Ilenia Vidili

LinkedIn Headline: Customer Centricity Advisor | Author of Journey to Centricity | Keynote Speaker

Highlights:

00:00 Game Start

00:32 Ilenia's Introduction

02:27 Ilenia's Values

04:22 Where does the idea from your book come from?

07:15 The balance between maximizing profit and humanizing business

11:51 Purpose & how can companies reshape their purpose to pursue customer centricity

17:41 Empathy

22:11 Is it possible to train empathy?

24:33 Trust

28:44 Ilenia's biggest learning from the book

29:34 The future of Customer Experience

30:48 Ilenia's book suggestion

31:17 Ilenia's contact details

31:47 Ilenia's Golden Nugget

and much more on https://www.cxgoalkeeper.com/IleniaVidili

#journeytocentricity #cxgoalkeeper #customerexperience #podcast #leadership