The Agile Attorney Podcast 095. Beyond Marketing: How Client Communication Builds Engagement and Improves Practice Flow with Strawberry Nevill
Nov 11, 2025
Join Strawberry Nevill, a former attorney turned legal marketing consultant, as she shares insights on how effective communication can transform client engagement. Discover why ethical communication is crucial for building lasting relationships and managing client expectations throughout legal matters. Strawberry emphasizes the importance of clear, empathetic writing that nurtures trust and reduces last-minute crises. Learn how ongoing communication enhances client alignment and explore innovative strategies like phased flat fees that keep clients informed and engaged.
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Communication Is A Continuous Process
- Communication strategy extends beyond client acquisition to sustaining engagement throughout a matter.
- Treat communication as continuous alignment, not a one-time act.
From Crisis Line To Client Educator
- Strawberry described moving from domestic violence crisis line work to law and doing Know Your Rights trainings.
- That experience shaped her focus on education and client agency in communications.
Marketing Attracts And Repels
- Marketing should both attract desired clients and repel poor fits by signaling who you serve.
- Clear signals help both firms and prospective clients save time and find better matches.