If you find it uncomfortable to deal with difficult people and highly emotional problems, stay tuned! Our guest is distinguished attorney Doug Noll, who has a lot to say about how we can improve our skills in handling such situations.

Doug is the co-founder of the award-winning Prison of Peace Project, which teaches long-term inmates in maximum security prisons to be peacemakers and mediators. Doug’s latest book is called, "De-Escalate: How to Calm an Angry Person in 90 Seconds or Less". His website is https://dougnoll.com/

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Dr. Doug Noll: ...keep your cool when dealing with someone who’s upset and out of control