Digital HR Leaders with David Green How Mastercard is Using AI to Drive Employee Success and Leadership Growth (an Interview with Michael Fraccaro)
Oct 15, 2024
Michael Fraccaro, Chief People Officer at Mastercard, is at the forefront of transforming HR by integrating AI into business strategies. He discusses how Mastercard has embraced a skills-based approach to talent management through the 'Unlocked' platform. The conversation covers innovative leadership practices, leveraging AI for employee growth, and adapting to the gig economy. Fraccaro also shares insights on retaining younger generations by enhancing organizational culture, ensuring a future-focused work environment.
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AI Drives Skill Gap Analysis
- Mastercard uses AI to analyze 34,000 employee profiles for skill gaps quickly.
- Tools recommend projects or jobs tailored to individual interests and behaviors.
Embrace Leadership Tensions
- Leadership at Mastercard balances often conflicting demands by embracing tensions rather than choosing either/or.
- Leaders learn to combine collaboration and speed for effective outcomes.
Unlocked Enables Global Skill Sharing
- Managers post projects on Unlocked to find internal volunteers with needed skills from across the globe.
- Employees gain new experiences outside silos; managers access diverse skills without external consultants.