Despite seemingly endless opportunities for connection, many firefighters find themselves more alone than ever, sometimes inadvertently, so we must double-down on our efforts to build connections and avoid silos that create division. Linda Willing – a retired career fire officer who works with departments on issues related to leadership, decision-making and diversity training – offers insights into how build connections among crews, manage problem members, and foster diversity of all types to build stronger teams.

• Don’t miss: The question Willing asks whenever she discusses a news story about firefighters behaving badly.
• Power quote: “I don’t know a single fire crew that has somebody that can just be written off. … You go on a call, and any one of those people that’s with you could be the difference between life and death – for you.”

This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.