Transforming customer communications with Shawn Edmunds, CRO, Lumenvox

LumenVox provides AI-driven speech and authentication technology used by some of the world's leading communication providers.

Join CRO, Shawn Edmunds, and VUX World's Kane Simms, to explore how LumenVox has been building a technology that makes customer relations faster, stronger and safer than ever before.

00:00 Intro, presenting Deepgram and Symbl.ai

02:35 Introducing Shawn Edmunds

05:00 Nokia, Nuance and exposure to AI

08:00 AI hype vs belief

10:15 Bad IVR experiences

13:40 Lumenvox

15:30 2013 vs today

19:20 Lumenvox capabilities

25:20 Top drawer use cases

29:20 Enterprise AI migration

31:10 Will switching AI services be common?

38:20 Partnerships

41:30 Implementing AI solutions

44:35 Scaling an AI tech company

46:30 Under-utilised AI capabilities

49:50 Who's responsible for innovation?

55:10 Companies are just a big bunch of partners

58:40 Links and resources

Presented by Deepgram and Symbl.ai

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai

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