Rethinking the Role of the Waiter

#210 - Rethinking the Role of the Waiter

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This week's episode is brought to you by: SPOTON

You may think of them as a POS system, but SpotOn is so much more.  With SpotOn you get a seamless restaurant tech solution that actually boosts revenue and manages costs. Book a demo today and see how SpotOn is changing the whole game. 

VISIT: https://www.spoton.com/chip

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This week's episode is brought to you by: 7SHIFTS

7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free.

VISIT: https://www.7shifts.com/restaurantstrategy

 

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Restaurants have been around for thousands of years, and yet the model we now use was basically invested 250 years ago in Paris, France. It has served us well, but I dare say... it's become inefficient and clumsy. The world is changing and technology has shifted every other major industry including travel, education, publishing, television, movies, and on and on.

We are at an intersection right now and we have the choice. The choice about whether we will utilize technology to create a new way of doing things. Or whether we'll resist and suffer like so many of the industries I just mentioned.

Think about Blockbuster when Netflix came along. 

The railroads when Henry Ford introduced the first "affordable" car.

Barnes and Noble when Amazon launched. 

Travel agents when Expedia first hit the internet. 

We have a choice, but the window is closing. On today's episode we're talking about how we can incorporate technology to do things better. And to free up our people to provide a level of service we've never seen before. 

 

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