Sales made Simple for Outdoor Living Pros, Landscapers and Hardscapers (formerly Outerspaces) How Outdoor Living Pros Can Sell High-Ticket Projects Without Sounding Like They’re Just After the Money
Jun 11, 2025
Discover the secret behind client connection in the outdoor living industry. Learn the number one communication habit that can undermine trust during sales meetings. Joshua shares strategies for maintaining emotional balance when faced with difficult customers. Plus, gain insights on using a powerful phrase that encourages collaborative conversations instead of conflict. Transform your sales calls into relationships with the agreement-first strategy for a more profitable and stress-free approach.
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Rapport Builds Trust
- Rapport stems from finding common ground and shared interests with clients.
- Connection builds trust and understanding essential for business relationships.
Be In Agreement First
- Always be in agreement with customers to build rapport without conceding correctness.
- Use phrases like, "I can understand why you see that. Are you open to a different perspective?"
Use Curious, Light Tonality
- Phrase disagreements with curiosity and light tonality to open dialogue.
- Avoid harsh or aggressive tones that create barriers in communication.