The Next Chapter by American Express Business Class
Julie Zhuo on “The Making of a Manager: What to Do When Everyone Looks to You”
Jul 19, 2023
Julie Zhuo, author of 'The Making of a Manager,' discusses challenges for new managers, including managing former peers and tough one-on-one conversations. She also reflects on managing during tough times, navigating a remote work environment, and the value of different perspectives within a team.
32:47
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Quick takeaways
- Establishing trust through active listening and genuine curiosity builds a foundation for open communication and collaboration in a new manager's role.
- A manager's focus should be on empowering team members, facilitating collaboration, and leveraging the strengths and skills within the team to maximize collective impact.
Deep dives
Becoming a Manager at a Young Age
The episode explores the experience of Julie Zoo, who became a manager at the age of 25. She initially had doubts about her readiness for the role but was elevated due to her friendly and agreeable nature. Julie faced challenges in managing her former peers and friends on the design team, as her perception of what a boss should be like didn't align with her own collaborative approach. However, she learned to navigate these changed relationships by focusing on helping her team be more effective and working together towards common goals.
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