The Next Chapter by American Express Business Class

Julie Zhuo on “The Making of a Manager: What to Do When Everyone Looks to You”

Jul 19, 2023

Julie Zhuo, author of 'The Making of a Manager,' discusses challenges for new managers, including managing former peers and tough one-on-one conversations. She also reflects on managing during tough times, navigating a remote work environment, and the value of different perspectives within a team.

32:47

Creator website

Episode guests

Julie Zhuo

AI Summary

AI Chapters

Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Establishing trust through active listening and genuine curiosity builds a foundation for open communication and collaboration in a new manager's role.

A manager's focus should be on empowering team members, facilitating collaboration, and leveraging the strengths and skills within the team to maximize collective impact.

Deep dives

Becoming a Manager at a Young Age

The episode explores the experience of Julie Zoo, who became a manager at the age of 25. She initially had doubts about her readiness for the role but was elevated due to her friendly and agreeable nature. Julie faced challenges in managing her former peers and friends on the design team, as her perception of what a boss should be like didn't align with her own collaborative approach. However, she learned to navigate these changed relationships by focusing on helping her team be more effective and working together towards common goals.

Introduction

2min

Becoming a Manager at a Young Age

18min

Challenges and Strategies for One-on-One Conversations

4min

Reflecting on Future Chapters and Managing Through Tough Times

3min

Navigating Challenges in a Changing Work Environment

4min

Closing a One-on-One Conversation and Previewing the Next Episode

2min

The role of a manager is to lead with purpose, streamline processes and motivate teams. But what does success look like for those new to the role? Asking questions, being curious and listening to your team is one place to start. In “The Making of a Manager: What to Do When Everyone Looks to You,” Julie Zhuo identifies the next moves in a playbook for first-timers growing into the position. In this episode of the podcast “The Next Chapter” by American Express Business Class, Zhuo and host Cardiff Garcia discuss which tools can help new managers to lead confidently and thrive.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more