The Secret to Building Sticky AI Products - Ep. 42 with Chris Pedregal

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Dec 12, 2024

Chris Pedregal is the cofounder and CEO of Granola, an innovative AI-powered notepad designed to enhance meeting productivity. He shares insights into his product development philosophy, emphasizing the blend of intuition and user feedback for creating meaningful products. The discussion also touches on the importance of emotional health in startups, the transformative power of travel for creativity, and the challenges faced by AI entrepreneurs in a competitive market. Chris's passion for building AI tools with 'soul' shines through in this engaging conversation.

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Intuition Gives Products Soul

Building products requires intuition and a strong perspective to avoid aimless following of user feedback.
Products with "soul" are identifiable and lose appeal when that core essence fades.

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Granola's Interface Evolution

Early Granola versions had real-time AI note-taking which distracted users during meetings.
They shifted to post-meeting AI note enhancement, prioritizing usability over cool demos.

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Trust Intuition with User Context

Use your intuition informed by deep, context-rich interactions with users rather than blindly following every user suggestion.
Frequent FaceTime with a core group of users yields more valuable feedback than scattered written comments.

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Chris Pedregal knows how to build AI products that people love.

Chris is the cofounder and CEO of Granola, an AI-powered notepad for meetings. We use it for many of our meetings at Every—the app listens in on the conversation, transcribes it in the background, and when the meeting ends, creates automated notes and a shareable transcript for anyone who missed it. If you take notes during the meeting, Granola polishes them to be more organized and complete.

Granola is one of my favorite consumer AI products because it’s equal parts delightful and useful. It’s not a bland chat interface. It’s not an over-the-top demo that you wouldn’t use more than once. Granola is a product with “soul,” imbued with the team’s vision for how AI can work alongside you to turn discursive conversations into clear insights. And I’m not the only one who thinks so—since Granola’s launch in May 2024, its user base has grown by 5x, with around 5,000 weekly active users, and half the people who try the app still use it 10 weeks later for an average of six meetings a week. The company also recently raised a $20 million Series A.

Granola has the marks of being built by a thoughtful, intentional team, which is why I was excited to have Chris on the show. We spent an hour talking about Chris’s product development philosophy, the role of intuition in making products with “soul” and how he balances this with user feedback, how you can become a better product thinker, and the kinds of consumer AI startups Chris thinks will succeed. Here is a link to the episode transcript.

This is a must-watch for anyone interested in building valuable, sticky AI products that users will love.

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Links to resources mentioned in the episode:

Chris Pedregal: @cjpedregal

Granola: http://Granola.ai, @meetgranola

The piece Chris wrote for Every about building useful AI products: https://every.to/thesis/how-to-build-a-truly-useful-ai-product