The Product Podcast
Metrics That Matter: Bridging User Needs and Board Priorities for Business Success by Pendo CPO
Dec 7, 2023
Trisha Price, Pendo CPO, discusses the art of translating user needs into board priorities and the game-changing role of AI in product management. Topics include metrics for success, understanding target audience and desired outcomes, understanding user interactions and data-driven outcomes, and exploring the use of AI in product management and strategies to drive ROI.
14:43
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Quick takeaways
- Focusing on outcomes and solving real customer pain is crucial for product success.
- Measuring leading indicators and empathizing with users are key to achieving desired outcomes.
Deep dives
Focusing on outcomes to drive business success
The podcast episode emphasizes the importance of focusing on outcomes rather than outputs to achieve a return on investment. It uses the examples of Google Glass and Roomba to illustrate how products that focus on outcomes and solve real customer pain are more likely to succeed. The episode also discusses the importance of starting with a clear business case, understanding target audiences, and setting specific desired outcomes to drive value.
