How to Create Amazing Customer Service Experiences in 30 Seconds

When it comes to customer service, leaving a good first impression isn’t just a solid rule to follow. It’s a necessity. Each dissatisfied customer will tell nine to 15 other people about a poor customer experience—be it a long wait, rude salesperson, or an unaddressed complaint.

Fortunately, you can use behavioral psychology to design amazing customer experiences virtually, in-person, or at the checkout counter. In this week’s Mindstate Hour, I’ll show you how to deliver a personalized, memorable experience customers won’t soon forget in the first 30-seconds of a conversation.

The Mindstate Marketing Hour is a weekly show with Will Leach and Steve Brown where they talk shop about science in marketing. Be sure to SUBSCRIBE to our channel to stay in touch!

Winner of the Market Research Podcast of the Year 2022 Award and Top 15 Behavioral Science Podcasts on FeedsSpot: https://blog.feedspot.com/behavioral_science_podcasts/

The show is also available in podcast format - check us out on most major platforms including iTunes/Apple Podcasts: https://podcasts.apple.com/us/podcast/mindstate-marketing-hour/id1589079476?itsct=podcast_box_link&itscg=30200&ls=1

Find Will’s book, Marketing to Mindstates here ⇒ https://amzn.to/3bPbXld

Looking to understand how to apply Mindstate Marketing to YOUR business?
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https://www.linkedin.com/in/william-leach-b5b80425/ https://www.linkedin.com/company/mindstate-group/

Thanks for tuning in!