Joining me today is Diana Wu David, Director of Futures at ServiceNow. Diana is ranked number #2 futurist in the world by Global Gurus. She ran her own business for nearly a decade called Future Proof Lab where she worked with C-suite executives and boards to help them create future-focused, resilient organizations. She is an expert in guiding professionals and leaders in this ever-evolving business landscape, leveraging strategic foresight to turn uncertainty into a competitive advantage.

In this conversation, Grace and Diana explore the transformative impact of AI on the future of work, discussing how organizations can adapt to this change. They delve into the challenges and opportunities presented by AI, the importance of measuring its effectiveness, and the cultural differences in technology adoption between the US and Asia. Diana emphasizes the need for a shift in organizational structures and the importance of preparing future generations for a rapidly evolving workforce. The discussion also touches on the necessity of fostering critical thinking and creativity in education to equip individuals for the future.

In today’s world, there’s no shortage of information. Knowledge is abundant, perspectives are everywhere. But true insight doesn’t come from access alone—it comes from differentiated understanding. It’s the ability to piece together scattered signals, cut through the noise and clutter, and form a clear, original perspective on a situation, a trend, a business, or a person. That’s what makes understanding powerful.

Every episode, I bring in a guest with a unique point of view on a critical matter, phenomenon, or business trend—someone who can help us see things differently.

For more information on the podcast series, see here.

Chapters

00:00 Navigating the Information Overload

04:04 The Future of Work and AI Integration

08:54 AI's Impact on Productivity and Organizational Structure

14:48 Measuring AI Effectiveness in Enterprises

19:41 The Evolution of Work and Education

29:40 Cultural Perspectives on Technology Adoption

39:24 Unconventional Views on the Future of Work

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