The Dentalpreneur Podcast w/ Dr. Mark Costes 2391: Why Front Desk Burnout Is a Systems Problem
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Dec 1, 2025 In this engaging discussion, Samad Syed, founder and CEO of mConsent, shares the inspiration behind his innovative dental operations platform, born from a frustrating billing experience. He reveals how mConsent transforms dental practices by digitizing intake and automating workflows, reducing front desk burnout, and improving patient communication. Samad discusses the seamless integrations with major PMS systems and introduces the AI-powered features that enhance patient reactivation and reputation management. This insightful chat highlights the future of dental practice efficiency!
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Origin Story: Bills Sparked The Company
- Samad's startup began after he and his wife were billed multiple times for the same hospital procedure.
- That billing mess sparked his mission to remove clipboards and fix operational errors in healthcare and dentistry.
Paperless Is Not Automated
- Moving from paper to digital often creates fragmented workflows that still rely on manual steps.
- Fragmentation keeps practices chasing paperwork and prevents true automation.
Adopt The RAPID Intake System
- Implement the 'RAPID' intake: Ready 48 hours, Auto-send packets, Point-of-arrival kiosk, iPad consents, Direct write to PMS.
- Track completion, verification, and front-desk touches to measure intake efficiency.