Grit Inside the Mind of the World’s Most Optimistic CEO
24 snips
Sep 1, 2025 
Bill McDermott, the optimistic CEO of ServiceNow and former SAP leader, shares captivating stories from his diverse career. He recalls his high school deli venture competing against 7-Eleven and the pivotal job interview at Xerox that fueled his ambition. The discussion reveals his unwavering positivity and the importance of resilience, shaped by personal loss and family support. McDermott also reflects on transformative experiences, including a life-altering accident, and how these trials have deepened his connection to his work and ambitions for the future.
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How A Deli Taught Hustle
- Bill bought a neighborhood delicatessen in high school to consolidate hours and lead a small business.
- He beat bigger competitors by offering services and respect they wouldn't provide.
The Xerox Interview Promise
- Bill described the Xerox interview where he guaranteed his father he'd return with an employee badge.
- He won the job by showing relentless passion and refusing to give up on that promise.
Wanting It More Is A Superpower
- Passion can outcompete talent when others are less committed.
- Bill calls wanting it more than others his "superpower."