Jennifer Pahlka, former US Deputy Chief Technology Officer and founder of Code for America, talks about the failures of the US government in the digital age and how to catch up. They discuss the impact of tech and design professionals in government, the lessons learned from the healthcare.gov rescue, the need for a user-centric approach to technology, and the urgency to recode America to address worsening problems.
Eliminate the accountability trap in government by focusing on outcomes, not just following rules.
Tech and design professionals can make a significant impact in government by harnessing the potential of technology.
Code for America and USDS demonstrate how tech expertise can improve government services and make them more user-centered.
Deep dives
Removing the Accountability Trap
The accountability trap in government, where officials are judged by following the rules but criticized for outcomes, needs to be eliminated. A new philosophy of government should focus on removing barriers and not just passing new legislation.
The Impact of Tech Talent in Government
Tech and design professionals can have a significant impact by joining government and using their skills effectively. Once they experience the potential of tech in government and the massive positive impact it can have, they are often hooked.
Code for America and Government Services
Code for America, an organization that applies web 2.0 principles and practices to help governments improve their services, has made significant progress over the years. By working with both city and state governments, they aim to make government services more efficient and user-centered.
The Success of US Digital Service (USDS)
The USDS, within the Office of Management and Budget, has been successful in bringing tech expertise and support to various government agencies. By helping agencies improve their services, USDS has demonstrated the value of technical talent in making government work better.
Rethinking Government Technology and Processes
To improve government services, a shift in the traditional waterfall approach to technology development is necessary. Agile software development, which focuses on user needs and iterative improvement, should replace the rigid sequential process. Additionally, policymakers should consider simplifying and zero-basing programs, seeking to deliver better outcomes with fewer complexities.
Why is the US government failing in the digital age, and how we can do better? In this episode, Andrew sits down with Jennifer Pahlka, former US Deputy Chief Technology Officer and founder of Code for America, to talk about how the government fell so behind on technology and how we can catch up.