Andrew Yang Podcast cover image

Recoding America

Andrew Yang Podcast

CHAPTER

Transformation Through Usability

This chapter highlights a situation where a video of a veteran struggling to use a form was presented to a senior administrator. The form had technical requirements that made it difficult for the average veteran to use. When the change was made to make the form more usable, the number of users increased significantly. Despite resistance from some within the organization, this incident led to a positive transformation and a greater focus on the needs of veterans.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner