Bloomberg Talks Delta CEO Ed Bastian Talks Uber Partnership, AI Assistant
Jan 8, 2025
Ed Bastian, CEO of Delta Air Lines, shares insights on the exclusive partnership with Uber, aiming to enhance traveler experiences. He discusses the exciting collaboration with Joby for future air travel innovations, like flying taxis. Bastian also highlights Delta's AI-driven concierge service, designed to personalize customer interactions. The conversation touches on Delta's use of AI for dynamic pricing and their tech partnership with Starlink, showcasing how technology is reshaping the airline industry.
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Delta's Uber Partnership
- Delta partnered with Uber, making them their exclusive rideshare partner.
- This incentivizes Delta customers to use Uber to and from airports.
Flying Taxis and the Future of Travel
- Ed Bastian envisions a future where flying taxis (EVTOLs) become a common mode of airport transport.
- Delta has invested in Joby Aviation, an EVTOL company, to integrate this technology into their travel ecosystem.
Delta Concierge: AI-Powered Travel Assistant
- Delta is developing an AI-powered personal assistant, "Delta Concierge," to enhance customer service.
- This tool aims to provide personalized travel assistance beyond basic functionalities.