Bloomberg Talks
Delta CEO Ed Bastian Talks Uber Partnership, AI Assistant
Episode guests
Podcast summary created with Snipd AI
Quick takeaways
- Delta's partnership with Uber aims to enhance airport travel efficiency through financial incentives and future integration of flying taxis.
- The introduction of Delta Concierge, an AI-driven tool, seeks to personalize customer interactions and improve overall travel experiences.
Deep dives
The Future of Multi-Modal Transport
Delta Airlines is exploring partnerships to enhance travel efficiency through multi-modal transportation, particularly with companies like Uber and Joby. By collaborating with Uber, Delta aims to provide customers with financial incentives to use rideshare services to the airport, capitalizing on the significant percentage of Uber rides that involve airport trips. The vision includes integrating flying taxis into Delta's services to reduce long car journeys in traffic, which is aligned with the company's centennial celebration and forward-thinking approach to future travel. Although the implementation may take several years, Delta's investments in these technologies highlight a commitment to evolving the travel experience for its customers.
