2min chapter

Bloomberg Talks cover image

Delta CEO Ed Bastian Talks Uber Partnership, AI Assistant

Bloomberg Talks

CHAPTER

Enhancing Customer Experience with AI: Delta Concierge Insights

This chapter explores Delta's innovative AI-driven customer service tool, Delta Concierge, highlighting its role in delivering personalized travel assistance. The discussion includes the challenges faced by automated chatbots and Delta's commitment to improving customer interactions through integrated self-service solutions.

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