The Futur with Chris Do 088 - From Shy Kid to Tech Executive — with Reena Merchant
Jun 22, 2020
Reena Merchant, a UX Manager at Google with an MBA in Design Strategy, shares her inspiring journey from a shy child to a tech executive. She delves into overcoming family expectations and self-doubt, emphasizing the importance of believing in oneself. Reena also breaks down user experience (UX), discussing how it balances meaningful human impact with business goals. Her insights reveal the complexities of creating positive experiences in tech, along with her commitment to empowering authenticity through community initiatives.
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Defining UX
- UX encompasses all touchpoints a user has with a product or service.
- It's about crafting a delightful, useful, and smooth experience.
Career Journey
- Reena Merchant's career started in computer science, driven by a love for problem-solving.
- She transitioned to UX at BlackBerry, merging her tech and design passions.
Internal vs. External Focus
- Despite external successes, Reena Merchant struggled with self-confidence and finding her voice.
- Her focus shifted from external achievements to internal authenticity.