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09:10 The hardest part about conflict
16:14 How to respond when you get rejected at work
24:52 Examples to use to make sure you’re heard in a conflict
29:40 How to start coaching someone else on conflict
31:55 Ways to de-escalate a conversation
35:56 How to respond when you were promised a raise but not given it
If you loved this episode you should check out this episode Negotiating With Confidence With Kwame Christian
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