Why Agents Disengage – And How to Fix It with Lauren Holland and Mie Yamashita

Mar 12, 2025

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Struggling to get your agents to consistently show up and take action? In this episode, Lauren Holland sits down with Mie Yamashita, Director of Team Productivity at Reside, to break down the psychology behind agent disengagement. Together, they explore why accountability isn’t about micromanaging—it's about setting clear expectations, reinforcing standards, and fostering a culture of trust and ownership. From overcoming fear and self-doubt to implementing effective systems that drive results, this conversation delivers actionable insights you can immediately apply to your team. Whether you’re a team leader, coach, or real estate professional, this is the leadership episode you don’t want to miss!

Chapters:

00:00:00 - Kicking off with leadership, accountability, and what makes agents tick
00:00:28 - The real reason your agents aren’t showing up—and how to fix it
00:01:18 - Meet Lauren & Mie: Your guides to building a high-performing team
00:01:45 - Why agent engagement is one of the biggest headaches in real estate
00:02:16 - The secret to unlocking agent productivity (hint: it’s not just hard work)
00:03:41 - Fear and overwhelm: The hidden roadblocks killing your agents' success
00:06:52 - Why some agents ghost you—and how to bring them back in
00:11:37 - The fine line between accountability and micromanaging
00:13:39 - Real-life agent transformations: What actually works
00:16:27 - Setting expectations that agents can’t ignore
00:21:58 - Stop letting your agents fail—why tough love is the best love
00:24:08 - Strong boundaries = better results. Here’s how to enforce them
00:25:05 - How to build trust so your agents actually listen
00:26:17 - What to do when your agents keep skipping meetings
00:28:08 - How to create a culture where agents WANT to show up
00:29:22 - The key activities that separate top agents from the rest
00:32:41 - Are leads overrated? What really makes a team valuable
00:39:00 - No more excuses! Systems that drive real agent success
00:43:33 - Final takeaways: Leadership, recruiting, and scaling like a pro

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