Logan Kilpatrick from Google DeepMind shares insights on redefining AI beyond chatbots, emphasizing the importance of UX. He discusses Gemini's advancements like long-context reasoning and multimodal capabilities. Logan illustrates how smarter, human-centered AI experiences enhance education and business. The conversation highlights the shift towards asynchronous, reasoning-driven systems, and why leaders must embrace innovative concepts like compounding intelligence. Exciting developments in AI promise to unlock new potentials for diverse industries, moving away from traditional interactions.
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question_answer ANECDOTE
Apple Store Fuels User Empathy
Logan Kilpatrick's Apple Store experience shaped his empathy for users across tech expertise levels.
This helped him understand how to serve both expert engineers and novices effectively in AI.
insights INSIGHT
AI Product-Research Boundary Blurs
AI research and product lines blur as engineers create novel AI capabilities daily.
This creates vast opportunities for differentiated business advantages throughout the AI stack.
insights INSIGHT
UX Is AI's Real Frontier
UX design is the key frontier to managing AI's non-deterministic outputs.
Good UX can guide users beyond simplistic chatbot interactions to build smarter AI solutions.
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Still think of AI as just a chatbot? It’s time to reframe that mindset. Logan Kilpatrick of Google DeepMind joins the show to discuss the latest advances with Gemini, including long-context reasoning and native multimodal capabilities—and why UX, not chat, is the real frontier in AI. He shares examples from Khan Academy and others that show how smarter, more human-centered experiences are key to unlocking AI’s full potential. Logan and Mohan Rao also explore why it's such an exciting time to be working in AI, with developers making groundbreaking discoveries daily, and how the next wave of AI in services businesses has so much promise, as we shift from real-time answers to asynchronous, reasoning-driven systems with humans in the loop.
Next, CMO Courtney Baker teams up with CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to look at why, in the AI age, leaders need to think differently about how to deliver value with concepts like learning systems, compounding intelligence, and more. They also join Logan in challenging the chatbot-centric mental model that many may hold about AI because it has been our introductory experience to the technology. They explore why simply deploying chat interfaces isn't the future—and why UX is key to making AI work for real business outcomes. Plus, Pete Buer breaks down Anthropic’s $61B valuation from their latest funding round and looks at how businesses should evaluate LLMs for fit and function, not just from what they read in the latest headlines.
Ready to stop having long, text-based discussions with a chatbot and start building smarter AI experiences? Us too. Watch this episode on YouTube: https://youtu.be/4wHs_V96afE
Check out Knownwell’s AI-native platform and see how your business can thrive in the new era: Knownwell.com