CTO Think Podcast

Communicating on a roller coaster of uptime and downtime

Mar 7, 2018
The hosts discuss effective communication during technical downtime, sharing experiences from Disney World. They highlight the importance of tailoring communication for non-technical users, balancing the amount of information given, and setting expectations. They also emphasize the significance of vetting status page providers, understanding stakeholders, and share recommendations for a trip to Disney.
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Episode notes
1
Introduction
00:00 • 2min
2
Effective Communication During Downtime and Technical Issues
01:30 • 10min
3
Communication Timing and Roller Coaster Evacuation
11:33 • 9min
4
Communication during downtime situations and experiences at Disney and the soccer stadium in Orlando
20:52 • 7min
5
Setting Expectations and Communication
27:31 • 13min
6
Vetting Your Status Page Provider and Knowing Your Stakeholders
40:50 • 10min
7
Recommendations for a Trip to Disney
50:28 • 8min