The Long View Salim Ramji: The Industry Uses Complexity As a Mask to Charge More
20 snips
Jul 8, 2025 
In this engaging discussion, Salim Ramji, CEO of Vanguard, shares insights from his extensive background at BlackRock and McKinsey. He talks about Vanguard's mission to simplify investments amid rising portfolio complexity. Ramji emphasizes the importance of fee reductions for better investor outcomes and introduces innovative AI-driven tools enhancing client service. He also touches on the challenges of transitioning from wealth accumulation to retirement steadying, advocating for a balanced approach between active and passive investment strategies.
AI Snips
Chapters
Transcript
Episode notes
Vanguard's Culture Shock
- Salim Ramji experienced a deep appreciation for Vanguard's mission and culture after joining as an outsider.
- He described cutting fees as a joyous occasion reflecting Vanguard's client-owned model.
Client Ownership Shapes Culture
- Vanguard's client-owned structure creates a culture focused solely on client benefit.
- This unique ownership drives fee cuts and rejects market trends not aligned with client success.
Invest in Tech for Service
- Invest in modern technology platforms continuously, as Vanguard did to improve client service.
- Use technological advancements to enhance user experience and prepare for AI integration.