Big Ideas 2026: Voice Agents and High-Stakes Trust

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Dec 24, 2025

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Olivia Moore, a partner focusing on AI voice agents, highlights how voice AI is transforming regulated industries like healthcare and finance. Julie Yoo, a healthcare expert, introduces the concept of 'healthy mouths'—continuous monitoring for proactive care. Bryan Kim discusses how consumer AI trends are shifting towards deeper connections and interactions. The conversation revolves around trust and reliability, emphasizing that in high-stakes situations, systems must be both dependable and measurable to succeed.

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INSIGHT

Voice Agents Are Deployment-Ready

Voice agents moved from demos to deployed enterprise systems in 2025, especially in regulated workflows like healthcare and finance.
They succeed because they are measurable, auditable, and can reliably follow compliance compared with humans.

ADVICE

Target Regulated, High-Turnover Workflows

Do target high-turnover, regulated workflows like post-surgery follow-ups, insurers, pharmacies, and recruiting for early voice AI wins.
Measure performance and compliance continuously to demonstrate reliability and reduce human error.

INSIGHT

Repeatability Trumps Human Variability

Voice AI can outperform humans in compliance and multilingual accuracy, and it can be tracked over time.
That tracking and repeatability make voice agents attractive to sectors with strict regulations like banking.

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Voice is becoming one of the fastest paths for AI to do real work, especially in regulated environments where accuracy and compliance matter. In this episode, we look at voice agents replacing and augmenting phone-based workflows, what trust and measurement look like when AI runs sensitive interactions, and how healthcare and consumer products shift toward continuous monitoring and deeper connection. The throughline is simple: as AI enters higher-stakes moments, the winners will be the systems people can trust and actually rely on.

Resources:

Follow Olivia Moore on X: https://x.com/omooretweets

Follow Bryan Kim on X: https://x.com/kirbyman01

Follow Julie Yoo on X: https://x.com/julesyoo