Why You Can't-Miss This Episode

This episode of the CX Goalkeeper Podcast dives into the fascinating world of data transformation with Michela Greco. Discover how data quality fuels insights that drive exceptional customer experiences, actionable strategies to maintain data standards, and the human touch required to create impactful outcomes. Michela shares her journey and practical tips to help businesses bridge the gap between numbers and meaningful decisions.

About Michela Greco

Expert in CRM, Customer Data, and Customer Service platform implementation

- Sales support

- Data analysis & insights

- Customer experience passionate

Relevant Links

linkedin.com/in/michela-greco-crm-04061986

The Top 3 Key Learnings

Data Quality is Key: Accurate, complete, and consistent data is the foundation for reliable insights, actionable reports, and meaningful customer engagement.

Cross-Functional Collaboration: Breaking down silos between departments ensures a unified customer view and fosters better decision-making.

Continuous Monitoring and Accountability: Periodic data checks and team accountability maintain high data standards, supporting long-term system usability and trust.

Chapters

00:00 Introduction and Guest Presentation

03:01 Core Values and Professional Journey

04:30 Defining Data Quality in Customer Experience

08:42 Ensuring Data Quality Over Time

14:48 Extracting Insights from Data

18:51 Example of Effective Data Integration

21:45 Future of Customer Experience

22:02 Contact Information and Closing Remarks

Keywords

data transformation, data quality, actionable insights, customer experience, CX podcast, Michela Greco, cross-functional collaboration, system usability, customer engagement, tailored experiences, unified customer view, data silos, business insights, CX Goalkeeper

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