The Agile Attorney Podcast 063. Legal Automation Pitfalls: Are You Meeting Client Needs?
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Apr 1, 2025 Too much automation can hurt your law practice. Learn to recognize when efficiency undermines personal connections. Discover how strategic planning enhances both client experience and firm mission. Emphasizing human feedback is key to effective automation design. Explore the importance of intentional process design to boost client engagement and understanding, creating better outcomes. By focusing on both client and team needs, you can develop systems that truly enhance the legal experience.
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Automation Can Hurt Practice
- Automation is not always beneficial and can worsen practice flow if done poorly.
- Negative effects of bad automation are often subtle and easily overlooked.
Focus on Quality, Not Efficiency
- Efficiency as a primary goal in legal automation often leads to a decline in quality.
- Pursuing quality first naturally results in better efficiency downstream.
Over-Automation Backfires in Law Firm
- A new law firm over-automated and caused overload for team members and unmet client needs.
- Clients kept seeking human connection due to lack of early personal involvement, causing extra work.
