Hybrid on Purpose: The New HR Playbook for Flexible Teams

When the world went remote, many organisations thrived, yet some are still wrestling with return-to-office mandates. In this episode of The Plumm Pod, host Georgia, sits down with remote-work specialist Grace Nichols to unpack the myths and mindsets behind location-flexible work.

Grace shares her unexpected journey from would-be barrister to HR leader, the burnout that pushed her to redesign her work life, and why autonomy over time is the new currency of success. Together they explore:

The real drivers of productivity (hint: it isn’t presenteeism).

Remote-first vs remote-friendly, why the difference matters for culture, communication and career growth.

Common missteps companies make when demanding a full office return and what HR can do instead.

Practical ways to build intentional in-person moments, mentor programmes and environments people want to work in.

How trust, transparent “why” messaging and the right workspace can turn hybrid into a competitive advantage.

Whether you’re an HR professional rethinking policy, a leader worried about performance, or a team member craving flexibility, this conversation offers fresh insights and actionable advice to help you design work that works for everyone.

Chapters

00:00 Introduction to Remote Work and HR

02:59 The Journey into HR and Remote Work Expertise

06:02 Benefits of Remote Work

08:48 Challenges and Resistance to Remote Work

11:56 The Importance of Communication and Intent in Hybrid Work

14:56 Remote-First vs. Remote-Friendly Companies

18:02 Creating a Productive Work Environment

20:49 Trust and Visibility in Remote Work

23:53 Advice for Young Professionals in HR