Negotiate Anything
Adjusting the Conversation: The Power of Reading Body Language with Carol Kauffman
Oct 14, 2023
Renowned leadership coach, Carol Kauffman, discusses the art of negotiation, focusing on the importance of body language, emotions, and relationship dynamics. Strategies for reading and adjusting to body language, leaning in or leaning back during difficult conversations, and creating psychological safety in negotiations are explored. Adaptation of communication styles for extroverts and introverts is also discussed. Join Carol and host Kwame Christian for valuable insights on becoming a more effective negotiator.
31:59
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Quick takeaways
- Recognizing and adapting to different communication styles can lead to successful negotiations and improved relationships.
- Creating psychological safety and demonstrating empathy towards leaders can foster trust and effective communication in high-pressure situations.
Deep dives
Using Real-Time Leadership Techniques in Challenging Conversations
Carol, a leadership coach and author, shares how she applied techniques from her book, 'Real-Time Leadership,' in a challenging business partnership situation. By being mindful, creating space, and adjusting her approach, she was able to stay calm, listen empathetically, and find a solution that saved the relationship. She emphasizes the importance of recognizing the personas and communication styles of others, such as introverts and extroverts, and adapting our interactions accordingly.
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