Payments Innovation #FintechCaraoke: How Partnerships Help You Stay Customer-Centric with Johanna Pugh
Sep 15, 2020
Johanna Pugh, MD North America at Mambu, talks about staying customer-centric with partnerships. They discuss putting customers first, leveraging partners to break into new markets, and focusing on customer needs. The episode highlights the importance of collaboration and communication in maintaining a customer-centric approach in the fintech industry.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 3min
Global Expansion and the Move towards North America in Banking Innovation
02:38 • 4min
Navigating the Evolving Fintech Market Through Partnerships
06:58 • 5min
Emphasizing Customer-Centric Partnerships through Collaboration and Communication
12:18 • 2min
Evolving Trends in FinTech and Banking Regulations
14:31 • 17min
Customer-Centric Approach and Partner-First Strategy in Banking and Fintech
31:08 • 2min