Practical ways to nurture human skills and empathy

Cec Busby sits down with Renata Squario, an expert with over three decades of experience in learning and development and the founder of MaxMe.

After 30 years in the corporate world, Renata made it her mission to democratise the development of “human skills”—the personal and interpersonal strengths we need to thrive in business and life, but rarely get taught.

Cec and Renata dive deep into the true power of coaching, why fear of failure and imposter syndrome hold so many of us back, and what it really takes to bring humanity and connection into the workplace.

Renata offers genuine insights and practical tips you can use today—no massive budget required. Get ready for an inspiring conversation about valuing soft skills, challenging the status quo, and leading with empathy in a changing world.

Key topics:

1. The Power of Human Skills and Coaching

• Coaching is about unlocking answers within a person, not providing directives.

• Human or “soft” skills like communication, empathy, and collaboration are critical for success, yet often undervalued and under-taught.

• These skills are essential for both personal growth and effective workplace performance.

2. Overcoming Barriers: Fear of Failure & Imposter Syndrome

• Fear of failure and risk aversion commonly hold people back from growth and self-actualization.

• Imposter syndrome often affects high performers, fueled by lack of confidence, cultural background, and unappreciative work environments.

• Learning from mistakes is essential; failure can be a powerful teacher.

3. Building Healthy Workplace Culture and Leadership

• Genuine leadership involves creating a culture of connection, authenticity, and valuing employees.

• Post-pandemic, there’s a heightened focus on well-being, purpose, and employee engagement, especially in virtual environments.

• Investing in staff development and fostering a positive work culture aids in retention and organizational success.

4. Practical Strategies for Small Businesses

• Soft skill development is accessible and should be prioritized, even on limited budgets.

• Simple steps: active listening, authentic connection, servant leadership, and making employees feel valued.

• If facing workplace toxicity, self-reflection and open conversations are crucial before making changes.

Timestamped overview

00:00 Empowering Self-Discovery Through Coaching

05:26 Amplified Imposter Syndrome and Culture

06:32 Migrant Roots Spark Imposter Syndrome

12:49 "Championing Soft Skills in Education"

16:23 Prioritize Staff Development Over Costs

18:47 Leadership Challenges in Modern Virtual World

21:16 Workplace Reflection and Communication Guide

24:16 Rethink Recruiting: Focus on Willingness

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