Smarter Support: HitWit’s AI Advantage (EP 874)

Get ready for an insightful conversation with Bhadri Varadarajan of HitWit, a PitchIT finalist at IT Nation Connect 2025. We dive into the nuts and bolts of AI-powered knowledge sharing, from onboarding and interactive learning to customer engagement and support. Bhadri explains how HitWit’s platform helps MSPs deliver fast, knowledgeable responses and build an “AI muscle” that sets them apart in a competitive market. We cover the importance of managing data, the shift from traditional training to dynamic, multi-format learning, and the opportunities for MSPs to become AI transformation leaders for their clients. Don’t miss this chance to learn from one of the industry’s most forward-thinking innovators!

Why Listen:

• Learn how AI can transform your knowledge base and training
• Discover new revenue opportunities for MSPs
• Hear real-world examples of AI in action
• Get insights on customer engagement and support
• Find out how to position your MSP for the future

Guest: Bhadri Varadarajan is the founder and CEO of HitWit, an AI-driven platform helping MSPs and enterprises streamline knowledge sharing, training, and customer engagement. With a background as CTO in private equity and a passion for education, Bhadri brings unique insights into leveraging AI for business growth.

• Website: https://www.hitwit.ai
• LinkedIn: https://www.linkedin.com/company/hitwit-ai

Companies, Products, and Books Mentioned

• ConnectWise: https://www.connectwise.com
• IT Nation Connect: https://itnation.connectwise.com
• PitchIT Program: https://itnation.connectwise.com/connect-global/
• Slack: https://slack.com
• Microsoft Teams: https://www.microsoft.com/en-us/microsoft-teams/group-chat-software
• Google Cloud: https://cloud.google.com
• Common Core Curriculum: https://www.corestandards.org

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=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
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