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From Social Worker To Lead Negotiator
- Wendy Sherman described moving from social work to senior State Department roles and how community skills helped her diplomacy.
- She explained she became lead negotiator because the political director handles such talks and she had to manage global responsibilities while focusing on Iran.
Breaking Protocol With A Personal Connection
- Sherman recounted awkward initial protocol moments in New York when she couldn't shake hands with Iranian counterparts.
- She used a personal connection about orthodox Jewish practice to break the ice and build rapport.
Humanizing Counterparts Helps Tough Talks
- Sherman emphasized humanizing counterparts improves negotiations without softening your objectives.
- She used name variations and family photos to create a more civil environment and ease talks.