132. A.I. Managers, Diversity Backlash, and Phill Agnew’s Hot Take on Hard Work – This Week in Work, 1st October 2024

Welcome to Truth, Lies & Work, the award-winning psychology podcast brought to you by the HubSpot Podcast Network. Join hosts Leanne Elliott, business psychologist, and Al Elliott, business owner, as they bring you the latest news and insights shaping the world of work.

Today, it’s all about the Weekly News Roundup, New Voices, and of course, our World-Famous Weekly Workplace Surgery, where we tackle your questions with practical advice.

Segment 1: News Roundup

The UK's "Accidental Managers"

Leanne kicks off by discussing a shocking statistic: 82% of UK managers are “accidental managers” promoted based on technical skills rather than leadership ability. The lack of formal training for these individuals is wreaking havoc on workplace culture and employee turnover, costing the UK economy billions.

AI Taking Over Managerial Roles?

Al delves into a BBC article about the rise of AI in management, exploring whether AI agents can replace human bosses. While AI managers are helping small businesses streamline operations and reduce stress, concerns remain about AI lacking the empathy needed for effective leadership.

The Diversity Dilemma

Leanne introduces a recent Journal of Experimental Psychology study that reveals a concerning finding: pro-diversity messaging might actually backfire. The study shows that White conservative participants were more likely to favor White candidates after seeing pro-diversity messages.

Segment 2: New Voices

In this segment, we launch a brand-new series called Hot Takes, where thought leaders and influencers offer their boldest insights into the world of work. This week’s guest is Phill Agnew, a behavioural science expert and host of the UK’s number one marketing podcast, Nudge. Phill dives into the truths and lies of work, sharing his research-backed hot take on how hard work and effort are what employees value most.

Segment 3: Weekly Workplace Surgery

Leanne tackles three listener questions:

Underperforming Long-Term Employee

A senior account manager, once a star performer, is now underperforming. Despite informal chats and extra support, there's been no improvement. The business owner is torn between loyalty and the need to protect client relationships.

Work-Life Balance in Accounting

A partner at a mid-sized accounting firm is concerned about burnout despite offering flexible working hours. With client demands high during tax season, how can they maintain a competitive edge while improving work-life balance?

Boosting Engagement in a Non-Profit

The director of a small environmental non-profit is struggling to keep employees engaged without a budget for perks or team-building activities.

Support with Mental Health and Well-being

If you’ve been affected by any of the themes in this episode or are struggling with your mental health, the following resources may be helpful:

• UK: Mind offers mental health support and information. If you are in distress or despair, including thoughts of suicide, call Samaritans for free on 116 123 or email jo@samaritans.org.
• US: Contact the National Suicide Prevention Lifeline at 1-800-273-TALK (1-800-273-8255) or text HOME to 741741 to connect with a trained crisis counselor.
• Rest of the World: Visit Befrienders Worldwide to find a helpline in your country.

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