The Fundamentals of Service in Luxury Hospitality (From Someone Who Trained The Teams Behind The World's Best Hotels) - Jeff Wielgopolan, Meadowood Napa Valley

In this episode, we're learning from Jeff Wielgopolan, a hospitality expert who has led learning and training for Forbes Travel Guide and is currently responsible for creating and maintaining the guest experience at Meadowood Napa Valley. Jeff shares his insights on what it takes to provide world-class hospitality and the importance of attention to detail.

Listeners will learn about:

• World-Class Hospitality: Learn the secrets behind providing exceptional service that makes guests feel special and valued.
• Training and Development: Discover how to train staff to think and act like luxury guests, even if they have never experienced luxury themselves.
• The Power of Language: Understand the impact of using the right words and greetings to create a positive guest experience.
• Anticipatory Service: Find out how to anticipate guest needs and make their experience effortless and memorable.
• Attention to Detail: Hear a humbling story that underscores the importance of paying attention to every detail, no matter how small.
• "Plus One" Philosophy: Learn how adding one extra element to your service can make a significant difference.
• Growth That Affects All Areas of Life: Explore how skills learned in hospitality can be applied to your personal life, making you a better friend, partner, and neighbor.

Join us as we delve into the nuances of luxury hospitality and discover actionable tips that you can implement in your own work and life. Whether you're a seasoned professional or new to the industry, this episode offers valuable insights that will elevate your approach to hospitality.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands