Today in Tech The future of AI: What's broken, what's next? | Ep. 243
Aug 26, 2025
Ketan Karkhanis, CEO of ThoughtSpot and an expert in AI-driven analytics, discusses the real value and challenges of generative AI. He emphasizes AI’s role in enhancing employee onboarding and customer service, calling it a tool for job enhancement rather than displacement. Ketan also explores how businesses can adopt AI strategically to foster innovation, particularly for small companies vying against larger rivals. With insights on navigating the adoption landscape and ensuring trust in AI, he sets the stage for a future where AI drives real results.
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Episode notes
Prioritize Customer Value Over Headcount Cuts
- Focus AI projects through the lens of customer value rather than cost-cutting headlines.
- Use AI to free people from mundane tasks so teams can deliver higher-quality customer experiences.
Agents Replace Dashboard Sprawl
- Agentic AI replaces hundreds of dashboards with conversational agents that answer business questions on demand.
- Agents combine perception, reasoning, and actionability to deliver timely, actionable insights.
Company-Wide AI Training Sparked Rapid Adoption
- ThoughtSpot mandated company-wide generative AI training and teams quickly built useful agents across functions.
- Legal, engineering, and other teams created agents that automate redlining, code generation, and testing tasks.