Empowering Innovation: AI for Small Businesses

Generative AI has been hyped for years — but is it delivering real value? In this episode of Today in Tech, Keith Shaw talks with Ketan Karkhanis, CEO of ThoughtSpot, about what’s really working in AI, what isn’t, and where the technology is headed next. From replacing dashboards with AI agents to transforming onboarding, customer service, and engineering productivity, Ketan shares how companies can move beyond the headlines and focus on ROI, culture, and trust.

Learn why he believes AI won’t cut jobs — it will actually create new opportunities — and how leaders can avoid “AI theater” and deliver real results.

If you want to understand the future of AI adoption — and how to compete with the biggest players — this conversation is for you.