(221) Journey to Centricity with Ilenia Vidili
Ilenia Vidili, passionate customer centricity advisor, author and keynote speaker – shares her insights on customer centricity.
Some of the gold we covered:
- Three pillars of customer centricity
- How customer centricity & purpose are correlated
- Shifting from product focus to customer focus
And so much more!
ABOUT Ilenia Vidili
Ilenia Vidili is a passionate customer-centricity advisor, author, and keynote speaker. She conducted corporate marketing for NEC, Bayer, ARM, and a broad range of start-ups. Today she helps businesses think differently, combat inefficient processes, turn product mentalities into people mentalities, and improve customer focus.
Ilenia gives enthusiastic global keynotes in multiple languages on embracing customer-centricity as the key to unlock the future. She has been inspiring leaders and C-level executives of the likes of Coca Cola, L’Oreal, Savills, Harrods, and many more.
Driven by bringing humanity to business, her mission is to see a brighter future—where companies embrace a higher purpose, create value for all stakeholders, connect their minds and hearts, and contribute positively to society. She is the author of Journey to Centricity: A customer-centric framework for the era of stakeholder capitalism.
CONNECT Ilenia Vidili:
Linkedin: https://www.linkedin.com/in/ileniavidili/
Instagram: @ilenia_vidili
Website: www.ileniavidili.com
VIDEO of this episode:
YouTube Video: https://youtu.be/aJW79EwDO7E
ABOUT Katie Stoddart:
Katie Stoddart is an award-winning, international, leadership & performance coach. Katie started her career as a hydrographic engineer working at sea and she now supports business owners to thrive in their life & business.
As a keynote speaker, Katie frequently speaks at summits, conferences & podcasts. For her weekly podcast ‘The Focus Bee Show’, Katie interviews thought leaders, speakers and authors.
Katie works primarily with entrepreneurs & executives through 1-1 coaching & corporate workshops on Focus, Leadership & Performance.
CONNECT with Katie Stoddart, aka 'the focus bee':
PODCAST: https://thefocusbeeshow.buzzsprout.com/
LINKEDIN: https://www.linkedin.com/in/katiestoddart
BLOG: https://thefocusbee.com/blog/
TWITTER: https://twitter.com/TheFocusBee
INSTAGRAM: https://www.instagram.com/thefocusbee/
FACEBOOK: https://www.facebook.com/thefocusbee
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