Frontline Mindset Episode 26: Behind the Microphone – E911 Dispatcher Annie Tonelli

In this episode of Frontline Mindset, host Rob interviews Annie Tonelli, a 911 dispatcher from Camden County, about her experiences in emergency services. Annie shares her journey from her background in firefighting and EMT work to becoming a dispatcher, offering unique insights into the critical role dispatchers play in the emergency response system. The conversation explores the challenges of call-taking, the emotional toll of handling high-stress situations, and the importance of teamwork and communication between dispatchers and first responders. Annie discusses the use of EMD cards, the dispatching process, and the significance of training for new telecommunicators. She also shares the excitement and complexities of handling fire calls, the continuous learning required in her role, and humorous moments that bring levity to the job. Additionally, Annie emphasizes the importance of educating the public about the 911 process and reflects on the legacy she hopes to leave as a dedicated dispatcher.