Hidden Brain Healing 2.0: The Power of Apologies
Nov 27, 2023
Tyler Okimoto, a psychologist at the University of Queensland, explores the complex nature of apologies. He delves into why admitting wrongdoing is so difficult, highlighting mental barriers like self-protection and a positive self-concept. Tyler explains that minimizing harm can worsen victims' pain and discusses the nuances of timing and sincerity in apologies. Listeners learn about the interplay between apologies and forgiveness, as well as the transformative power of addressing harm to repair relationships and regain agency for victims.
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Why Refusal Feels Good
- Refusing to apologize gives a short-term boost to self-esteem by increasing feelings of power and integrity.
- That protective reaction can harm relationships because it prioritizes self over social repair.
Lochte's PR Denial Example
- Tyler describes Ryan Lochte's fabricated robbery story at the 2016 Rio Olympics as an attempt to minimize wrongdoing.
- Lochte later admitted the lie only after the cover story unraveled.
BP's Apology Backfired
- The BP Deepwater Horizon responses minimized harm and centered company image, provoking public fury.
- Tony Hayward's 'I'd like my life back' comment amplified perceptions of self-pity and indifference.