174 - Clear Up Your Expectations

Sep 7, 2023

Ask episode

Chapters

Transcript

Episode notes

Your voice matters! Help us improve The Cashflow Contractor Podcast.

Take our quick survey to shape the future of the show. Share your feedback and ideas in just a few minutes. Click the link below:

https://forms.gle/NDVDbYzDj6uKiQ127

Thank you for being part of our community!

Khalil and Martin

The Cashflow Contractor Podcast

--------------------------------

Communication and setting clear expectations with clients are essential aspects of being a successful contractor. You can avoid misunderstandings, and disappointments, and ultimately produce better results by ensuring that both parties have an upfront understanding of what is expected. The same holds true for staff onboarding and management.

Join Martin and Khalil as they discuss the significance of a positioning document and some best practices for setting clear expectations as a business owner.

Time Stamps

00:50 - Things Come Up!
04:05 - The Importance of a Positioning Document
13:41 - A Guide to Working With Me
18:44 - Taking a Different Approach
24:54 - Improving Your Employee Onboarding Process
28:43 - Creating a Positioning Document
30:38 - Business Acquisitions
39:06 - Automations & Their Purpose
43:04 - Pay Attention to Your Contracts
46:51 - Why You Need an HR Manual for Your Business
48:54 - Think Like a Farmer!

Quotable Moments

"Expectations are the foundation of disappointment. And so if you set poor expectations, And then something goes differently than expected. That's when a customer gets disappointed." - Khalil Benalioulhaj
"Once you know what to do, you may have a lot of work, but it's just work, and we can all do work. Distress is when you don't know what to do, qnd clarity eliminates that problem." - Martin Holland
"I think a lot of times as business owners, we just think of the costs that we have as assumptions in our head and we avoid things, but it's good to have clarity" - Khalil Benalioulhaj
"In business, if you can find a rhythm that's protected, it'll have a lot greater chance of succeeding." - Khalil Benalioulhaj
"The better course of action is to under promise and over deliver." - Martin Holland
"Most contractors aren't gonna educate on the disappointments that could occur during the job ahead of time because they're worried about the sale. But if you do things differently, people can gain your trust." - Khalil Benalioulhaj
"It's so easy to put numbers in a spreadsheet and multiply 2 of them together and get a result. It's not that easy to bring 2 company cultures together." - Martin Holland
"Entrepreneurs begin their business to do something they're good at. Unfortunately, being in the business of doing something is a completely different animal than just doing it." - Martin Holland
"One of the things that's kind of neat about farming is you make your decision and then you live with it because you can't do anything about it." - Martin Holland

Resources

Onboarding a New Hire by Alex Lieberman
"How to Work with Michael Girdley"
Daffern Law Firm
Need Marketing Help? We Recommend Benali
Watch On Youtube
Follow On Social: LinkedIn, Facebook, Instagram
Subscribe To Our Newsletter, The Countdown
Have Questions? Email us

More from Martin

More from Khalil

More from The Cashflow Contractor