Masters of Scale Bringing a culture back from the brink, w/Uber's Dara Khosrowshahi
Jun 5, 2019
Dara Khosrowshahi, CEO of Uber, discusses his journey transforming the company's culture from a chaotic 'pirate ship' to a disciplined 'navy.' He shares insights on the importance of truth-telling and ethical behavior in leadership. Dara highlights the challenges he faced in promoting accountability and removing toxic practices within Uber. He also emphasizes the need for authenticity in communication and how fostering an inclusive environment directly enhances employee morale and customer experience.
AI Snips
Chapters
Transcript
Episode notes
Dara's Early Life and Resilience
- Dara Khosrowshahi's family business in Iran was nationalized after the revolution, forcing them to rebuild in America.
- This experience taught him resilience and the importance of risk-taking, shaping his leadership style.
Working with Barry Diller
- Early in his career, Dara worked with Barry Diller, who valued direct access to information.
- Diller's preference for unfiltered truth influenced Dara's management style.
Learning to Empower at Expedia
- At Expedia, a product manager told Dara he was over-directing his team.
- This feedback helped Dara learn to empower his team by setting direction instead of micromanaging.