Barbara Fillip - Senior Advisor of Knowledge Management at Chemonics International
Dec 12, 2023
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Barbara Fillip, Senior Advisor of Knowledge Management at Chemonics International, discusses the importance of understanding our knowledge habits, the possibilities of knowledge management with artificial intelligence, and challenges in moving valuable knowledge within organizations.
Understanding our own knowledge habits is crucial in knowledge management.
Knowledge management should strike a balance between leveraging AI tools and maintaining focus on the human aspects.
Deep dives
Defining Knowledge Management
Knowledge Management is the process of capturing, developing, sharing, and effectively using organizational knowledge. It involves multiple interpretations and definitions, but a key focus is on capturing knowledge that is strategic, targeted, and directly connected to business objectives.
The Strategic Aspect of Knowledge Management
Knowledge Management is a strategic process that focuses on embedding knowledge management into existing business processes and structures. It is about making knowledge management sustainable and fully aligned with the critical knowledge of the organization. It involves capturing, organizing, and analyzing knowledge within the organization to facilitate learning, improve decision making, and support business objectives.
The Importance of Knowledge Application and Learning
The success of Knowledge Management relies on the application and utilization of captured knowledge. It is not enough to simply collect and store knowledge. The true value is in using that knowledge to facilitate learning, support decision making, and improve organizational processes. Knowledge needs to be shared, analyzed, and embedded into training and learning processes to create a culture of continuous improvement.
Challenges and Opportunities of AI in Knowledge Management
The integration of AI and data management presents exciting opportunities for Knowledge Management. AI can support various KM tasks, such as mining unstructured data collections and summarizing relevant information. However, it is important to strike a balance between leveraging AI tools and maintaining focus on the human aspects of KM, such as tacit knowledge, knowledge flows, and organizational culture.
Enterprise Knowledge CEO Zach Wahl speaks with Barbara Fillip, Senior Advisor of Knowledge Management at Chemonics International and adjunct professor at George Mason University. Founded in 1975, Chemonics is a leading global sustainable development firm with 6,000 experts in more than a hundred countries around the globe.
In their conversation, Barbara emphasizes the importance of understanding our own knowledge habits, the exciting possibilities that knowledge management presents as a bridge to artificial intelligence, and the challenge of moving valuable knowledge from community discussions and social networks into a prominent and lasting place within an organization.